Reception staff were excellent (in particular Jamie and James). The room was spacious and the hotel ambience excellent. The duty manager dealt with a check in delay and cleanliness complaint we had very well.
Kevin
2023年11月
All very good except a few accidental details, which are easily fixed.
Per
2025年3月
Clean spacious room. Very friendly and helpful staff. The soaps and shower gels were briliant! Great location and generous breakfast. Very comfortable bed and all the towels you could possibly need!
Robin
2024年12月
I got a free upgrade, which was lovely. I had asked for a quiet room and that was exactly what I got. Location was walkable to Southern Cross station (one of the reasons I picked it), even with a heavy suitcase. Only 5 - 10 mins walk to various areas of the CBD. I checked out early as had a train to catch, which was then cancelled so they kindly let me check back in to my room. Room was huge for one person (no complaints!), lovely bathroom. Very large and very comfortable bed. People working there were lovely. I didn't use the swimming pool and spa facilties so can't comment on them. Also, Ritz-Carlton is 1 min walk away and they have an amazing rooftop lounge and bar with incredible views.
Sallyanneb
2025年1月
A wonderful modern relaxed vibe, from the moment we arrived, we felt well attended to by the friendly welcoming staff. The room was beautifully presented, neat and clean with everything that we needed for our 3 night stay, including bathrobes.My daughter especially loved the drawer in the bathroom where she could store her makeup. The swimming pool and spa was wonderful to relax in and unwind. The breakfast buffet was on point and set in a beautiful relaxing room. Having the pop-up coffee and pastries out of the window at the jin bar was a fabulous treat during the morning. I am definitely coming back again to stay with my children.
Suzanne
2025年5月
Restaurant dinner was very nice. Bedroom was very comfortable. Lovely big walk-in shower! Convenient location, especially for shops.
Ian
2025年4月
The location was good - lots of shopping and restaurants nearby. The tram was just around the corner and were able to access other great parts of the city.
Cecilia
2025年4月
Close to where we went football and resteraunt.
Robert
2025年4月
Only stayed for one night but was very happy with our room (3 ladies staying together). The shower was divine and the pool and spa pool and steam rooms were my fave. I felt so relaxed even only having 30 mins up there. I so loved the smell when I walked into reception that I bought the reed diffuser to take home with me. Loved the hallways and loved all the artworks. We were in and out a lot and so it was a great visit and would stay again. Excellent location for Southern Cross Station.
Sarah
2025年5月
The venue was lovely and clean, the staff all very friendly and helpful. It has a very classy feel but also caters to family's with a small arcade area in the foyer and a great indoor heated pool. The room was spacious and felt luxurious. The hotel location is decent and quite central. Its not far from the free tram but is also within walking distance from Melbourne Central Queen Vic market My son did ask if we could stay here again
Samantha
2025年4月