Reception staff were excellent (in particular Jamie and James). The room was spacious and the hotel ambience excellent. The duty manager dealt with a check in delay and cleanliness complaint we had very well.
Kevin
November 2023
Clean spacious room. Very friendly and helpful staff. The soaps and shower gels were briliant! Great location and generous breakfast. Very comfortable bed and all the towels you could possibly need!
Robin
December 2024
I got a free upgrade, which was lovely. I had asked for a quiet room and that was exactly what I got. Location was walkable to Southern Cross station (one of the reasons I picked it), even with a heavy suitcase. Only 5 - 10 mins walk to various areas of the CBD. I checked out early as had a train to catch, which was then cancelled so they kindly let me check back in to my room. Room was huge for one person (no complaints!), lovely bathroom. Very large and very comfortable bed. People working there were lovely. I didn't use the swimming pool and spa facilties so can't comment on them. Also, Ritz-Carlton is 1 min walk away and they have an amazing rooftop lounge and bar with incredible views.
Sallyanneb
January 2025
Everything! I chose it for the location and facilities especially the indoor pool and gym.
Autumn
July 2023
The rooms were spacious, the bed was extremely comfortable and the bathroom was clean. The gym had a variety of staple equipment. The pool, sauna, spa, jacuzzi area was big enough to host a lot of people and was kept clean. Location is right next to Southern Cross station and is surrounded by many restaurants and cafes.
Hazelynne
January 2025
breakfast, location, pool/sauna/steam was great, checkin was easy, quiet room
Helen
July 2024
Modern hotel and facilities with pool and spa/steam room and gym.
Anastasiamrs
December 2024
I recently had the pleasure of staying at this hotel, and it was an exceptional experience from start to finish. The staff were incredibly welcoming and attentive, making me feel right at home from the moment I arrived. Their warmth and professionalism truly set the tone for a fantastic stay. The rooms were spotless, beautifully maintained, and very comfortable, offering everything I needed for a relaxing visit. The location couldn’t have been better, right in the heart of the CBD, making it incredibly convenient for exploring the city, dining, and shopping. The facilities were absolutely top-notch. I thoroughly enjoyed the sauna, steam room, jacuzzi, gym, and pool, which provided the perfect setting for unwinding after a busy day. It was a true haven of relaxation, and everything was impeccably clean and well-maintained. Overall, I had the best and most relaxing stay here, and I am already looking forward to booking again. Highly recommended for anyone looking for a perfect balance of
Maryam
January 2025
The Hotel staff were all very helpful, polite and friendly. On the day of our departure from the hotel, our flight to the UK was scheduled for 22.30. The hotel allowed us to check out at 13.00, and store our luggage. We were also able to use the seating area near reception and the gin bar to wait in comfort until our taxi arrived. We had lunch and coffees in the Gin Bar. All this made our travel experience much more comfortable. During our 3 night stay, the location of the hotel meant we were able to explore the city easily, and return to our room easily when necessary. The area nearby was always very busy, but we felt safe walking around. The “night light” set low down under the fridge / clothes hanging unit was a great idea, as were the environmentally friendly non-plastic (wood?) door keys.
Andrew
December 2024
Great facilities in a fantastic location. Everything was so clean and well presented, the staff were lovely and helpful. Great value for money!
Holly
August 2024
Reservations:
+1-833-728-2041